ABSTRACT

A systematic literature review of 29 emotional intelligence (EI) studies was performed, to examine where the studies were undertaken and what were the outcomes. The study further provides insights into what conflicts occur in organizations, what measurement tools have been employed to resolve conflicts, and to identify if EI has been utilized in conflict resolution. The results show that geography and culture were influential in solving conflicts and reflect the emotional intelligence of employees when responding to many types of organizational conflicts. There is also the suggestion that conflict management styles can help to resolve conflicts and that emotional intelligence can be a key means to resolving conflict. These findings allow us to develop a clearer picture of the current state of research within emotional intelligence and conflict management to propose future lines of research to complement the existing gaps in the field. Discussion highlights the practical implications and in conclusion, the limitations of this study are offered for researchers and practitioners.

摘要

对 29 项情商 (EI) 研究进行了系统的文献回顾，以检查研究在哪里进行以及结果如何。该研究进一步深入了解了组织中发生的冲突、已采用哪些测量工具来解决冲突，以及确定 EI 是否已用于解决冲突。结果表明，地理和文化对解决冲突有影响，反映了员工在应对多种类型的组织冲突时的情商。还有人认为，冲突管理方式可以帮助解决冲突，情商可以成为解决冲突的关键手段。这些发现使我们能够更清楚地了解情商和冲突管理领域的研究现状，以提出未来的研究方向，以补充该领域现有的空白。讨论强调了实际意义，总之，本研究的局限性是为研究人员和从业者提供的。