ABSTRACT ResDiary is a Glasgow-based software company providing software to the hospitality industry. Over a 9-year period the company has grown from 5 to 100 employees and increased annual turnover 20x. In January 2019, the CEO retired from the business and two new CEOs were appointed. This account of practice investigates what organisational changes were required to create a culture of innovation and creativity, and describes how action learning is contributing. Difficulties in the action learning sets are explored namely the inexperience of the Sets and the Facilitators, Facilitator anxiety due to the ‘wicked’ nature of one of the topics, and the makeup of the Sets. The future is discussed where current facilitators will take a step back and move the Sets towards Self-Managed Action Learning.

中文翻译：

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培养创造力和创新文化

摘要 ResDiary 是一家总部位于格拉斯哥的软件公司，为酒店业提供软件。在 9 年的时间里，公司员工人数从 5 人增加到 100 人，年营业额增长了 20 倍。2019 年 1 月，首席执行官从业务中退休，并任命了两名新首席执行官。这份实践说明调查了创建创新和创造力文化所需的组织变革，并描述了行动学习如何做出贡献。探索了行动学习集合中的困难，即集合和协调人的经验不足、由于主题之一的“邪恶”性质导致的协调人焦虑以及集合的构成。讨论了未来，当前的促进者将退后一步，将 Sets 转向自我管理的行动学习。