Background: Local and international non-governmental organizations play a pivotal role in a relief operation. However, as the number of disasters and their complexity is increasing, the challenges these organizations face during a relief operation are also growing exponentially. It is crucial for relief organizations to not only understand but also to prioritize the factors, which can make their supply chain work better. Therefore, this research aims at understanding the relationship between the key success factors, which can dramatically enhance the efficiency and effectiveness of the relief operation. Moreover, this study also highlights how LNGOs and INGOs differentiate between these KSFs and how they rank them. Methods: To address the objective of this study, the Likert scale style questionnaire was developed and distributed online to all such NGOs (worldwide), which take part in the relief operation. The collected data was then tested for its empirical significance on SPSS using Spearman's Rho, Pearson Chisquare, to understand the relationship and importance of these factors. Whereas, the odds ratio was calculated to rank each KSF. Results: The results of the study indicate that there exist strong correlation among all selected factors and all KSFs affect INGOs supply chain at least twice as much as they do of LNGOs. Conclusion: According to our findings and in the light of literature discussed in this research, a successful relief supply chain depends not only on greater and stronger coordination & collaboration but also on sharing information and resources among LNGOs and INGOs.

中文翻译：

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本地和国际非政府组织在人道主义供应链中关键成功因素的重要性

背景：地方和国际非政府组织在救济行动中发挥着关键作用。但是，随着灾难数量及其复杂性的增加，这些组织在救援行动中面临的挑战也呈指数增长。对于救援组织而言，至关重要的是，不仅要了解而且要优先考虑因素，这可以使他们的供应链更好地工作。因此，本研究旨在了解关键成功因素之间的关系，从而可以显着提高救援行动的效率和有效性。此外，本研究还强调了LNGO和INGO如何区分这些KSF，以及它们如何对它们进行排名。方法：为了解决本研究的目的，编制了李克特量表风格的问卷，并在线分发给了所有参与救援行动的非政府组织（全球）。然后，使用Spearman的Rho Pearson Chisquare测试收集到的数据对SPSS的经验意义，以了解这些因素之间的关系和重要性。而计算优势比则是对每个KSF进行排名。结果：研究结果表明，所有选择的因素之间都存在很强的相关性，所有KSF对INGOs供应链的影响至少是LNGOs的两倍。结论：根据我们的发现以及根据本研究讨论的文献，成功的救济供应链不仅取决于越来越强的协调与协作，还取决于在LNGO和INGO之间共享信息和资源。