Background: Despite being strategic, state-owned enterprises (SOEs) have failed to fulfil their mandate. Supply chain performance is ineffective largely because of weak organisational culture. Objectives: To explore the extent to which organisational cultural factors have influenced the supply chain performance of SOEs, review the literature; effectiveness of attaining financial targets, customer satisfaction, internal business processes, learning and growth; time orientation on the supply chain metric of delivery. The supply chain metric of flexibility; profitability on cost reduction; ‘no ownership’ culture on decision-making; and the level of customer satisfaction. Method: A mixed-method was used. The population comprised managers, employees and clients of eight selected SOEs. Judgmental, random and convenience sampling were employed. Questionnaires and interviews were the research instruments and quantitative and qualitative analyses were conducted. Findings are presented thematically, in line with the research questions. Results: SOEs were not meeting financial targets, not satisfying customers, poor internal business processes not attaining learning and growth targets. Organisational cultural variables were weak; affecting flexibility, no timely delivery of goods and services. Also influenced the behaviour of human resources and an indirect effect on customer satisfaction, cost-saving and profitability in the SOEs. Conclusion: The SOEs failed to meet financial, customer, learning and growth targets. The internal business processes were not effective. The culture did not promote efficiency. The study recommends that commitment of leadership on human behaviour is necessary for effective supply chain performance and strategy implementation. Constant environmental scanning, strategic alliances, rationalisation of remuneration and sound corporate governance are essential.

中文翻译：

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组织文化维度对津巴布韦部分国企供应链绩效的影响

背景：尽管具有战略性，但国有企业（SOE）仍未履行其职责。供应链绩效之所以无效，主要是因为组织文化薄弱。目的：探讨组织文化因素对国有企业供应链绩效的影响程度，回顾文献；实现财务目标，客户满意度，内部业务流程，学习和成长的有效性；供应链供应链度量的时间方向。供应链的灵活性度量；降低成本的盈利能力；决策中的“无所有权”文化；以及客户满意度的水平。方法：使用混合方法。人口包括八个选定的国有企业的经理，雇员和客户。采用判断，随机和便利抽样。问卷和访谈是研究工具，并进行了定量和定性分析。研究结果按照研究主题进行主题介绍。结果：国有企业未达到财务目标，无法满足客户，内部业务流程不佳，未达到学习和增长目标。组织文化变量较弱；影响灵活性，无法及时交付商品和服务。还影响了人力资源的行为以及对国有企业客户满意度，成本节省和盈利能力的间接影响。结论：国有企业未能达到财务，客户，学习和增长目标。内部业务流程无效。这种文化并没有提高效率。研究建议，领导者对人类行为的承诺对于有效的供应链绩效和战略实施是必要的。不断进行环境扫描，建立战略联盟，合理化薪酬和健全的公司治理至关重要。