Background: The cross-cutting nature of the tourism industry is one of the defining features or characteristics of the sector. There is a high rate of interdependence in the tourism industry; hence, it is dubbed to be having a multiplier effect (direct, indirect and induced). Objectives: The aim of the study is to investigate the supply chain (SC) drivers and barriers of the businesses operating in the tourism industry in Pretoria. Method: A self-administered questionnaire was used to identify the drivers and barriers within the tourism SC (TSC). Convenience sampling was implemented among 179 businesses operating in Pretoria. Results: The results revealed that customer relationship management is an SC driver for tourism operation in Pretoria. The barriers incorporate issues such as being insensitive to the environment, not developing environmental-friendly SCs and logistics practices and not being able to assess the performance against criteria defined in the organisation’s policy. Moreover, the study presents the mitigation plan approach to deal with the TSC barriers in the near future. Conclusion: Innovation that strengthens inter-sectoral planning and collaboration is pivotal for effective coordination.

中文翻译：

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调查比勒陀利亚旅游业的供应链驱动因素和障碍

背景：旅游业的交叉性质是该行业的定义特征或特征之一。旅游业相互依存度很高。因此，它被称为具有乘数效应（直接，间接和诱发）。目标：该研究的目的是调查比勒陀利亚旅游业中经营业务的供应链（SC）驱动因素和障碍。方法：使用自我管理的调查表确定旅游业SC（TSC）内的驱动因素和障碍。在比勒陀利亚的179家企业中实施了便利抽样。结果：结果表明，客户关系管理是比勒陀利亚旅游业运营的SC驱动程序。障碍包括诸如对环境不敏感，没有制定环保的标准认证和物流实践，也无法根据组织政策中定义的标准评估绩效。此外，研究提出了在不久的将来应对TSC障碍的缓解计划方法。结论：加强部门间规划和协作的创新对于有效协调至关重要。