Purpose

The hospitality and tourism industry faces a number of workforce challenges, especially the high turnover rates and associated replacement costs associated with continually identifying and hiring new employees. The purpose of this paper is to discuss how hospitality and tourism organizations can use electronic human resource management (eHRM) and artificial intelligence (AI) to help recruit and select qualified employees, increase individual retention rates and decrease the time needed to replace employees. Specifically, it discusses how e-recruiting and e-selection and AI tools can help hospitality and tourism organizations improve recruiting and selection outcomes.

Design/methodology/approach

Research on eHRM, AI, employee recruitment and employee selection are applied to the hospitality and tourism industry and insights for how eHRM and AI can be applied to the industry are discussed.

Findings

eHRM and AI have the potential to transform how the hospitality and tourism industry recruit and select employees. However, care must be taken to ensure that the insights gained and the decisions made are well received by employees and lead to better employee and organizational outcomes.

Research limitations/implications

This paper represents the first research that integrates research from eHRM and AI and applies it to the hospitality and tourism industry.

Originality/value

This paper represents the first research that integrates research from eHRM and AI and applies it to the hospitality and tourism industry.

中文翻译：

---

eHRM和AI对人才培养的好处

目的

接待和旅游业面临着许多劳动力挑战，特别是高流失率和与不断寻找和雇用新员工相关的重置成本。本文的目的是讨论酒店和旅游组织如何使用电子人力资源管理（eHRM）和人工智能（AI）来帮助招聘和选择合格的员工，提高个人保留率并减少更换员工所需的时间。具体来说，它讨论了电子招聘和电子选拔以及AI工具如何帮助酒店和旅游组织改善招募和选拔结果。

设计/方法/方法

将eHRM，AI，员工招募和员工选拔的研究应用于酒店和旅游业，并讨论了如何将eHRM和AI应用于该行业的见识。

发现

eHRM和AI具有改变酒店和旅游业如何招募和选拔员工的潜力。但是，必须注意确保获得的洞察力和做出的决定能够被员工很好地接受，并导致更好的员工和组织成果。

研究局限/意义

本文代表了将eHRM和AI的研究相结合并将其应用于酒店和旅游业的第一项研究。

创意/价值

本文代表了将eHRM和AI的研究相结合并将其应用于酒店和旅游业的第一项研究。