This paper investigates business intelligence (BI) tasks, use and users in a workplace setting. The study reports on a mixed methods study of users in three different types of organisations employing BI. 1052 respondents answered a survey and 15 individual and 3 group interviews were conducted to elaborate on the survey results. The study finds that the majority of public BI users are employees, and fewer managers and students, that are handling a variety of tasks. Although they can experience challenges learning and using the BI system, they are still satisfied with it from different perspectives.

中文翻译：

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表征工作场所中的商业智能任务，用途和用户

本文研究了工作场所环境中的商业智能（BI）任务，使用和用户。该研究报告了对三种不同类型使用BI的组织中的用户进行混合方法研究的报告。1052名受访者回答了一项调查，并进行了15次个人和3组访谈，以详细说明调查结果。研究发现，大多数公共BI用户是雇员，而负责各种任务的经理和学生则更少。尽管他们在学习和使用BI系统方面会遇到挑战，但是他们仍然从不同的角度对它感到满意。