Performance appraisal is one of the activities carried out by the organization to assess performance quantitatively. One of the performance assessment methods used is Six Sigma and the Balanced Scorecard. Six Sigma is an organizational approach to improve operational excellence, while the Balanced Scorecard provides a framework for transforming organizational strategies into work matrices that help organizations compete. Strategic business plans can be implemented using the Balanced Scorecard (BSC) performance management system approach, while various action programs can be applied using the Six Sigma approach. Both methods can be integrated to synergize in achieving the company’s strategic goals. This study aims to measure the performance of Open University academic services with the integration of BSC and Six Sigma in the field of academic services. Through this integration, performance measurement was focused on quality control by exploring UT’s academic service system as a whole and combined with four perspectives in the Balanced Scorecard. The results showed the level of student satisfaction with UT’s academic services of 90.20% which means that students are very satisfied with UT’s academic services which include programs of distance education and programs, models, teaching materials (modules and non-print teaching materials), face-to-face tutorials and online tutorials, learning assistance counselling services, and learning evaluation. Meanwhile, measurement using Six Sigma shows that UT academic services are at level 3, which means there are still some UT services that are not perfect, especially in tutorial and teaching materials services.

中文翻译：

---

平衡记分卡和六个西格玛在评估开放大学学术服务表现中的整合

绩效评估是组织进行的定量评估绩效的活动之一。使用的绩效评估方法之一是“六西格玛”和“平衡计分卡”。六西格码（Six Sigma）是一种用于提高运营卓越性的组织方法，而平衡计分卡则提供了一个框架，用于将组织策略转变为有助于组织竞争的工作矩阵。可以使用平衡计分卡（BSC）绩效管理系统方法来实施战略业务计划，而可以使用六西格玛方法来应用各种行动计划。两种方法都可以集成在一起，以协同实现公司的战略目标。这项研究旨在通过将BSC和Six Sigma整合在一起来衡量开放大学学术服务的绩效。通过这种集成，绩效衡量将重点放在质量控制上，方法是探索整个UT的学术服务系统，并结合“平衡计分卡”中的四个观点。结果显示，学生对UT的学术服务的满意度为90.20％，这意味着学生对UT的学术服务非常满意，其中包括远程教育计划和计划，模型，教材（模块和非印刷教材），面部面对面教程和在线教程，学习帮助咨询服务以及学习评估。同时，使用六西格码（Six Sigma）进行的测量表明，UT的学术服务处于3级，