Orientation: The rapid economic developments of the last decade have been driven by the impact of revolutionary developments in information and communication technologies. These technological developments have irreversibly and significantly affected the role of an administrative professional with regard to assimilation, processing and utilisation of information. Research purpose: This study investigates the impact of global and national key drivers of change and transformation on the skills requirements of administrative professionals with the aim of developing a future-focused success profile to enable them to be effective in the new world of work. Motivation for the study: The study is motivated by the personal experience of one of the researchers, and her observation of the impact of technological advances and the necessity for administrative professionals to integrate new skills, knowledge and attitudes into the new world of work. Research approach/design and method: This study followed a mixed methods approach, using both pragmatist and constructivist paradigms. The pragmatist approach provides meaning through the natural work environment of an administrative professional, whilst a constructivist approach is followed to compile a whole-brain success profile. From a sample of 354, a total of 219 responses were received, which represent a response rate of 62%. Data were collected through a visual analogue scale-type questionnaire. Main findings: The findings reveal that the skill requirements for the future success of an administrative professional involve proficiency to function from all quadrants of the whole-brain model. Practical/managerial implications: The curricula of undergraduate qualifications should be adapted to allow for shorter credit-bearing skill modules in line with the latest trends in technology, because the profession of administrative professionals is mainly skill-based. In addition, owing to the focus of the study on the new world of work, the findings could be related to most occupations. Contribution or value-add: This study contributes to the construction of a future-focused whole-brain model, according to the functional skills, essential skills and emerging skills required for optimal effectiveness of administrative professionals in the future-focused world of work.

中文翻译：

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在第四次工业革命中要想成为一名成功的行政专业人员需要什么？

方向：过去十年中，经济快速发展受到信息和通信技术革命性发展的影响。这些技术发展已不可逆转地极大地影响了行政专业人员在信息吸收，处理和利用方面的作用。研究目的：本研究调查全球和国家主要的变革和变革驱动因素对行政专业人员的技能要求的影响，以期建立面向未来的成功经验，使他们在新的工作环境中有效。研究动机：研究是由一位研究人员的个人经验所激发的，她对技术进步的影响以及行政专业人员将新技能，知识和态度整合到新的工作世界中的必要性进行了观察。研究方法/设计和方法：本研究遵循混合方法方法，使用实用主义和建构主义范式。实用主义的方法通过行政专业人员的自然工作环境提供了意义，而遵循建构主义的方法来编制全脑成功案例。从354个样本中，总共收到219个响应，代表响应率为62％。通过视觉模拟量表式调查表收集数据。主要发现：研究结果表明，行政管理人员未来成功所需的技能要求涉及熟练度全脑模型的所有象限。实际/管理的影响：应调整本科资格的课程，以便根据最新的技术趋势，缩短具有学分的技能，因为行政专业人员的职业主要是基于技能的。此外，由于研究的重点是新的劳动世界，因此调查结果可能与大多数职业有关。贡献或增值：根据功能技能，本研究有助于构建面向未来的全脑模型，