Orientation: Employee engagement has become an impetus behind business success and a deciding factor for service delivery, especially in the Zimbabwean public sector. Research purpose: This study sought to investigate the antecedents of employee engagement and their effect on public sector service delivery with reference to selected government departments in Harare. Motivation for the study: The government departments in Harare have witnessed gross employee disengagement as indicated by reduced employee commitment and high absenteeism. Research approach/design and method: A quantitative research design was adopted for this study. A structured questionnaire was developed, validated and distributed to 260 employees and management working in five selected government departments. Main findings: This study showed that the antecedents of employee engagement such as effective leadership, training and career development, compensation and incentive programmes, and organisational policies and procedures greatly influenced employee engagement in the public sector. The study also noted that employee engagement positively impacted service delivery in the public sector. Practical/managerial implications: An important implication of this study is the need for the public sector management to understand the significance of the social exchange for employee engagement and to provide employees with resources and benefits that would oblige them to perform productively. Contribution/value-add: This study is expected to enrich the empirical evidence on the antecedents of employee engagement and also provide recommendations for practitioners in investigating the influence of employee engagement on service delivery in the public sector.

中文翻译：

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员工敬业度的前因及其对公共部门服务提供的影响：哈拉雷政府部门的案例研究

方向：员工敬业度已成为企业成功的动力，也是提供服务的决定因素，尤其是在津巴布韦的公共部门。研究目的：本研究旨在参考哈拉雷的选定政府部门，调查员工敬业度的前因及其对公共部门服务提供的影响。研究动机：哈拉雷的政府部门目睹了严重的员工离职现象，这表现为减少员工投入和高缺勤率。研究方法/设计和方法：本研究采用了定量研究设计。编制，验证了结构化的调查表，并将其分发给了五个选定的政府部门的260名员工和管理层。主要发现：这项研究表明，诸如有效领导力，培训和职业发展，薪酬和激励计划以及组织政策和程序等员工敬业度的前身，极大地影响了公共部门的员工敬业度。该研究还指出，员工敬业度对公共部门的服务提供产生了积极影响。实际/管理上的影响：该研究的重要意义在于，公共部门管理层需要了解社会交流对员工敬业度的重要性，并为员工提供使他们有生产力地工作的资源和利益。贡献/增值：