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The relationship between perceived organisational support, organisational commitment and turnover intention among employees in a selected organisation in the aviation industry
SA Journal of Human Resource Management Pub Date : 2019-09-05 , DOI: 10.4102/sajhrm.v17i0.1123
Maahierah Satardien , Rukhsana Jano , Bright Mahembe

Orientation: Turnover intention, a precursor of employee turnover, comprises some of the challenges experienced by the 21st-century organisation – the aviation industry has not been spared. Research purpose: The primary goal of this study was to conduct an analysis of the relationships between perceived organisational support (POS), organisational commitment and turnover intention at a selected organisation within the aviation industry. Motivation for the study: Relatively, little attention has been directed at examining employees’ POS and organisational commitment on turnover intention in the aviation sector. Research approach/design and method: A quantitative research design was used. The sample composed of employees ( N = 240) employed at an international aviation organisation, which operates in Cape Town, Brno and Istanbul. The participants were drawn using convenience sampling. Data were analysed using the Pearson correlation and multiple regression techniques. Main findings: High levels of reliability were found for the scales used in this study. Significant correlations were found among POS, organisational commitment and turnover intention. A linear regression analysis indicated that both organisational commitment and POS are significant predictors of turnover intention. Practical/managerial implications: The findings of this study suggest that POS and commitment play a significant role in reducing turnover intention. Employee support programmes should be offered as a panacea for turnover intention given the need for employee retention and commitment in this industry. Contribution/value-add: The aviation industry strives to retain employees, by investing in employees’ training and development. The contribution of the study can ensure passenger safety and avoid aircraft disasters. Perceived organisational support is likely to enhance commitment and reduce staff turnover.

中文翻译:

航空业特定组织中员工之间的组织支持感,组织承诺和离职意向之间的关系

方向:离职意向是员工离职的先决条件,其中包括21世纪组织所经历的一些挑战-航空业还不能幸免。研究目的:这项研究的主要目标是对航空业中选定组织的感知组织支持(POS),组织承诺和离职意向之间的关系进行分析。研究的动机:相对而言,很少有注意力放在检查员工的POS和航空业离职意向的组织承诺上。研究方法/设计和方法:使用了定量研究设计。该样本由在开普敦,布尔诺和伊斯坦布尔运营的国际航空组织雇用的员工(N = 240)组成。使用便利抽样抽取参与者。使用Pearson相关和多元回归技术分析数据。主要发现:本研究中使用的量表具有较高的可靠性。在POS,组织承诺和离职意向之间发现显着相关性。线性回归分析表明,组织承诺和POS都是离职意向的重要预测指标。实际/管理意义:这项研究的结果表明,POS和承诺在减少离职意图方面起着重要作用。考虑到在这个行业需要员工留任和投入的需要,应该提供员工支持计划,作为实现离职意愿的灵丹妙药。贡献/增值:航空业努力留住员工,通过投资于员工的培训和发展。该研究的贡献可以确保旅客安全并避免飞机灾难。可以感知的组织支持可能会增强承诺并减少人员流动。
更新日期:2019-09-05
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