Orientation: A key role of local government in providing transparent, honest, accountable, efficient and effective service delivery to the communities they serve is determined by a number of plans, designs, actions and implementation. Trust among communities in the organisational set up is key in the success or failure of the efforts of the municipal entity and affects their individual and group performance. Research purpose: This study examines the relationship between trust and performance within a municipal environment and its effect on service delivery. Motivation for the study: The lack of sufficient and usable knowledge and information on the issue created the need for this research project that is an on-going effort dissecting and analysing key human resources challenges in the public sector. Research approach/design and method: Following a brief outline of the legislation, rules and regulations that determine the responsibilities of local government in South Africa and the context of the study, the qualitative method and design of focus groups as the key instrument of data collection was identified and analysed. Main findings: The results of the study pointed to the lack of trust among leadership and employees at all organisational levels. Practical/managerial implications: The existence of mistrust and problems identified in the process of performance management and evaluation has negative consequences on employee performance in the municipality. Contribution/value-add: The study findings have opened new doors to understanding key elements of organisational performance as the topic has received very scant attention in South African research literature.

中文翻译：

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信任与组织绩效：南非地区自治市的扎根理论方法

方向：地方政府在为其所服务的社区提供透明，诚实，负责，有效和有效的服务交付中的关键作用取决于许多计划，设计，行动和实施。社区之间在组织机构中的信任是市政实体工作成败的关键，并影响其个人和团体的绩效。研究目的：本研究探讨了市政环境中信任与绩效之间的关系及其对服务交付的影响。研究的动机：关于这个问题的足够的和有用的知识和信息的缺乏，导致了对这个研究项目的需求，这是一项正在进行的工作，用于剖析和分析公共部门中关键的人力资源挑战。研究方法/设计与方法：根据确定南非地方政府职责的立法，规则和法规的简要概述以及研究的背景，确定并分析了作为数据收集关键工具的焦点小组的定性方法和设计。主要发现：研究结果表明，在所有组织级别的领导者和员工之间缺乏信任。实际/管理上的影响：在绩效管理和评估过程中存在的不信任和发现的问题会对市政部门的员工绩效产生负面影响。贡献/增值：研究主题为了解组织绩效的关键要素打开了新的大门，因为该主题在南非研究文献中很少受到关注。