Abstract Background and Purpose: Self-organization in teams and Business Process Orientation have been subjects of many separate researches, yet there is lack of research actually joining it within a common research. The purpose of our research is to define a research model for new type of service organization - called SOPO (Self-Organised Process Organization). This model sets research base to determine SOPO’s maturity level and a self-assessment tool, helping new emergence or transitions of existing organization toward SOPO. Methodology: We conducted a case researches in three ICT service companies, which were undergoing a transition process towards SOPO. We conducted several in-depth, un-structured and structured part of interviews with employees holding three different positions in each organization. Hereby we present the researched organisation with most explicit case. Results: We defined the key elements of the model and tested it in a case research. Key elements are Self-Organised Work Teams (SOWT) and Business Process Orientation (BPO). Both SOWT and BPO are positively affecting level of SOPO. Level of SOPO is positively related to both, enthusiasm of personnel to work in self-organised environment and perceived Quality of Service (QS). Conclusion: SOPO model can be used: (1) in existing companies as a blueprint for SOPO implementation, (2) to assess the maturity level of companies reinventing their organizational structure, and (3) helping SOPO organizations to structure changes toward higher service quality. SOPO model is a viable starting point in further research. Further verification of the SOPO model by a quantitative research is needed.

中文翻译：

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重塑组织：自组织过程组织（SOPO）模型

摘要背景和目的：团队中的自组织和业务流程导向是许多单独研究的主题，但实际上缺少将其纳入普通研究的研究。我们的研究目的是为新型服务组织（称为SOPO（自组织过程组织））定义研究模型。该模型为确定SOPO的成熟度和自我评估工具奠定了研究基础，有助于现有组织向SOPO的新出现或过渡。方法：我们对3家ICT服务公司进行了案例研究，这些公司正在向SOPO过渡。我们对每个组织中担任三个不同职位的员工进行了几次深度，非结构化和结构化的访谈。因此，我们向研究机构介绍最明确的案例。结果：我们定义了模型的关键元素，并在案例研究中对其进行了测试。关键要素是自组织工作团队（SOWT）和业务流程导向（BPO）。SOWT和BPO都对SOPO水平产生积极影响。SOPO的水平与员工在自组织环境中工作的积极性以及感知的服务质量（QS）均呈正相关。结论：SOPO模型可用于：（1）在现有公司中作为SOPO实施的蓝图；（2）评估公司重塑组织结构的成熟度；以及（3）帮助SOPO组织为实现更高服务质量而组织变革。SOPO模型是进一步研究的可行起点。