Abstract Background and Purpose: Recently, job satisfaction has become a center of attention among academics, behavioral scientists, and business practitioners. Drawing on the tenet of the social exchange theory (SET) perspective and extending the conceptualization of the same, the present study aims at investigating the relationships among job satisfaction, organizational commitment, and citizenship behavior and mediation mechanism to unearth the effect of job satisfaction and organizational commitment on citizenship behavior. Design/Methodology/Approach: Building on the positivist paradigm, we used quantitative research methodology following deductive reasoning approach. Henceforth, we have collected 210 replies from employees who have been serving Ready-made garments (RMG) sector that accounts for the highest export earning industry (84% of the total export earning) in Bangladesh. We purposively selected Chittagong Export Processing Zone, the largest export processing zone in Bangladesh, for collecting our required data. Data were analyzed using the descriptive statistics, bivariate correlation, and structural equation model (SEM) using Smart PLS 2, a second-generation regression analysis, and SPSS 20. Results: The structural model estimates that all the direct influences are significant excepting the impact of job satisfaction on citizenship behavior. Besides, the full mediation effect of organizational commitment was found in the relationships between job satisfaction and citizenship behavior. Conclusion: The main implication is suggesting all corporate executives for creating an environment which will make employees very committed to letting them think out of the box beyond their required formal task requirement. In addition to a longitudinal study, further research on the moderating effect of demographic factors on the above variable is attested.

中文翻译：

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工作满意度与公民行为：组织承诺的中介效应

摘要背景与目的：最近，工作满意度已成为学者，行为科学家和商业从业人员关注的焦点。本研究基于社会交换理论（SET）观点的宗旨并扩展了其概念化，旨在研究工作满意度，组织承诺，公民行为和调解机制之间的关系，以挖掘工作满意度和组织对公民行为的承诺。设计/方法论/方法：在实证主义范式的基础上，我们采用了演绎推理方法的定量研究方法。今后，我们收集了来自成衣（RMG）服务行业的员工的210份答复，这些产品在孟加拉国属于出口创汇最高的行业（占出口总收入的84％）。我们有目的地选择了孟加拉国最大的出口加工区吉大港出口加工区，以收集我们所需的数据。使用描述性统计数据，双变量相关性和结构方程模型（SEM），使用Smart PLS 2（第二代回归分析和SPSS 20）对数据进行了分析。结果：结构模型估计，除影响外，所有直接影响均很显着工作满意度对公民行为的影响。此外，在工作满意度和公民行为之间的关系中发现了组织承诺的充分中介作用。结论：主要含义是建议所有公司高管创建一个环境，使员工非常致力于让他们跳出自己所需要的正式任务要求之外的思维方式。除了纵向研究，还证明了人口统计学因素对上述变量的调节作用的进一步研究。