Abstract Background and purpose: Competition among higher education institutions is intensifying and such institutions are increasingly directing efforts towards improving their ranking. In this context, both high-quality programmes and student satisfaction have become major goals of universities. In our study, we tried to identify the importance of various factors influencing student satisfaction in higher education institutions. Design/Methodology/Approach: A paper-and-pencil survey was carried out in the 2017/18 academic year at the University of Maribor in Slovenia. Students were verbally informed of the nature of the research and invited to freely participate. They were assured of anonymity. Mean values and standard deviations of the responses were calculated. Friedman test was conducted to assess which satisfaction factors were a priority for the students. Independent samples t-test was used to examine whether a significant difference exists between specific groups. The correlations between satisfaction factors and selected study variables (age, average grade and readiness to spread information) were tested using Pearson correlation coefficients. Results: The study results revealed that the most important factors influencing student satisfaction were teaching staff, followed by administrative support, programme issues, physical environment, location of the institution, social life and support facilities. Significant differences between the genders were found for two satisfaction criteria, i.e. programme issues and administrative support, both being more important to women than men. We also found that the higher the level of the class, the lower was the importance of the satisfaction factors. Conclusion: The results of this study indicate that higher education institutions need to focus efforts on improving the quality of teaching aspects so as to respond to the needs of their students, but also that they should not neglect non-teaching factors, especially regarding the physical environment. With improving these factors institutions can raise students’ satisfaction, gain on the reputation and impact future enrolment.

中文翻译：

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修订高等教育中学生满意感相关因素的重要性

摘要背景与目的：高等教育机构之间的竞争加剧，并且这些机构正越来越多地致力于提高其排名。在这种情况下，高质量的课程和学生的满意度已成为大学的主要目标。在我们的研究中，我们试图确定影响高等教育机构学生满意度的各种因素的重要性。设计/方法/方法：在2017/18学年，斯洛文尼亚马里博尔大学进行了纸笔调查。向学生口头告知了这项研究的性质，并邀请他们自由参加。他们确信自己是匿名的。计算响应的平均值和标准偏差。进行弗里德曼测试以评估哪些满意度因素是学生的首要任务。独立样本t检验用于检验特定组之间是否存在显着差异。使用皮尔森相关系数测试满意度因子与所选研究变量（年龄，平均等级和传播信息的意愿）之间的相关性。结果：研究结果表明，影响学生满意度的最重要因素是教职工，其次是行政支持，计划问题，物理环境，机构位置，社交生活和支持设施。发现在两个满意度标准上，性别之间存在显着差异，即计划问题和行政支持，这两个方面对妇女而言比对男人重要。我们还发现，班级水平越高，满意度因素的重要性就越低。结论：这项研究的结果表明，高等学校需要集中精力提高教学质量，以满足学生的需求，但也不应忽视非教学因素，特别是在体育教学方面环境。通过改善这些因素，院校可以提高学生的满意度，赢得声誉并影响未来的入学率。而且他们也不应忽略非教学因素，尤其是在物理环境方面。通过改善这些因素，院校可以提高学生的满意度，赢得声誉并影响未来的入学率。而且他们也不应忽略非教学因素，尤其是在物理环境方面。通过改善这些因素，院校可以提高学生的满意度，赢得声誉并影响未来的入学率。