ABSTRACT

Smartphones are powerful tools for reaching the user when it is most needed, i.e. Just-In-Time (JIT). In the context of stress management in professionals, self-tracking can create awareness about stress and eCoaching can provide personalised JIT coping suggestions. Employees should also be receptive to take in or act upon the JIT-messages. Therefore, this study aims to explore what factors (emotional state, events or conditions, and content of the message) affect the employees’ receptivity to JIT-messages. 17 participants were invited to use a prototype of the Resilience Navigator app for two weeks. The mixed-methods approach consisted of mixed effects models analysis on data collected via the app (receptivity and the factors of interest) and qualitative analysis on semi-structured interview data collected after the study period. The overall finding was that the participants’ receptivity in the context of stress management often mismatches with the most relevant moments for JIT-messages. For example, emotions with a negative valence seemed to influence the receptivity towards JIT-messages negatively, although the perceived relevance was high. As technology can pinpoint the most receptive and relevant moment for sending JIT-messages, we advocate to further study this topic with more robust quantitative data.

摘要

智能手机是在最需要时（即即时（JIT））吸引用户的强大工具。在专业人员进行压力管理的情况下，自我跟踪可以增强人们对压力的意识，而eCoaching可以提供个性化的JIT应对建议。员工也应该接受JIT消息或按照JIT消息行事。因此，本研究旨在探讨哪些因素（情绪状态，事件或条件以及消息的内容）会影响员工对JIT消息的接受度。邀请了17位参与者使用Resilience Navigator应用程序的原型，为期两周。混合方法方法包括对通过应用程序收集的数据（接受度和感兴趣的因素）进行混合效果模型分析，并对研究期后收集的半结构化访谈数据进行定性分析。总的发现是，在压力管理的情况下，参与者的接受能力常常与JIT消息的最相关时刻不匹配。例如，尽管感知的相关性很高，但具有负价态的情绪似乎会对JIT消息的接受性产生负面影响。由于技术可以精确地确定发送JIT消息的最容易接受和最相关的时刻，因此我们主张使用更可靠的定量数据来进一步研究该主题。