Several efforts have focused on the continuous improvement of firm performance, but many disturbances still occur because of various random failures. Resilience which is the ability to withstand shock and maintain critical function, has been recognized as an important approach to keep a firm operating in varying conditions, even if these conditions are excepted or not. With the objective to further enhance firm performance and be part of a sustainable development, it is necessary to study this performance through the resilience in order to manage all disturbances. The objective of this work is to propose a specific management model able to define the functions and barriers that contribute to the resilience of sustainable performance of firm. In this paper, the methodology is explained in detail, and its application trough textile firm is discussed.

数项工作集中在不断改善公司绩效上，但是由于各种随机故障，仍然会发生许多干扰。韧性是一种承受冲击和维持关键功能的能力，已被公认为是使公司在各种条件下均能运作的重要方法，即使这些条件是否被排除在外。为了进一步提高公司绩效并成为可持续发展的一部分，有必要通过弹性研究此绩效，以管理所有干扰。这项工作的目的是提出一种特定的管理模型，该模型能够定义有助于企业可持续绩效弹性的功能和障碍。本文详细介绍了该方法，并讨论了其在纺织企业的应用。