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Gossip as evaluative sensemaking and the concealment of confidential gossip in the everyday life of organizations
Management Learning ( IF 3.738 ) Pub Date : 2021-01-28 , DOI: 10.1177/1350507620979366
Ziyun Fan 1 , Patrick Dawson 1
Affiliation  

Gossip is pervasive at the workplace, yet receives scant attention in the sensemaking literature and stands on the periphery of organization studies. We seek to reveal the non-triviality of gossip in processes of sensemaking. In drawing on empirical data from an observational study of a British Media firm, we adopt a processual perspective in showing how people produce, understand, and enact their sense of what is occurring through gossip as an evaluative and distinct form of informal communication. Our research draws attention to the importance of gossip in the routines of daily practice and the need to differentiate general from confidential gossip. We discuss how gossip continuously informs learning as evaluative sensemaking processes that encourages critiques and evaluation to shape future action and behavior. Within this, we argue how confidential gossip can challenge power relations while remaining part of formal authority structures, constituting forms of pragmatic and micro-resistance. This shadowland resistance provides terrain for learning that both criticizes and preserves espoused values and cultural norms. We conclude that confidential gossip as an evaluative and secretive process provokes a learning paradox that both enables and constrains forms of resistance in reinforcing and simultaneously questioning power relations at work.



中文翻译:

闲话作为一种评估意义,并隐瞒了组织日常工作中的机密闲话

八卦在工作场所无处不在,但在有意义的文献中却很少受到关注,并且站在组织研究的边缘。我们试图揭示八卦在感官创造过程中的重要性。在从一家英国媒体公司的观察性研究中提取经验数据时,我们采用过程观点来说明人们如何通过八卦将人们对正在发生的事情的理解,产生和理解为一种非正式的评价性和独特形式。我们的研究提请人们注意八卦在日常工作中的重要性,以及区分普通八卦和机密八卦的必要性。我们讨论八卦如何不断地将学习作为一种评估意义的过程,从而鼓励批评和评估以塑造未来的行为和行为。在这里面 我们争论机密的八卦如何挑战权力关系,同时又保留了正式的权力结构的一部分,构成了务实和微观抵抗的形式。阴影地带的抵抗提供了学习领域,既批评又保留着崇尚的价值观和文化规范。我们得出的结论是,保密八卦作为一种评估和秘密过程,引起了一种学习悖论,它既可以使并限制在加强和同时质疑工作中的权力关系方面的阻力形式。

更新日期:2021-01-29
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