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How do monetary and time spend explain cultural tourist satisfaction?
Tourism Management Perspectives ( IF 7.608 ) Pub Date : 2021-01-27 , DOI: 10.1016/j.tmp.2021.100788
Julio Vena-Oya , José Alberto Castañeda-García , Miguel Ángel Rodríguez-Molina , Dolores María Frías-Jamilena

Tourist expenditure is studied from many perspectives, including that of the two primary types of budget—monetary and temporal—that a tourist must manage in a destination. Yet, despite the scholarly interest in tourist expenditure, no studies to date have sought to quantify how spend type affects tourist satisfaction.

Since money and time are finite, it is important to understand how they contribute to tourist satisfaction. The aim of the present research is therefore to analyze how tourist behavior in a cultural destination, taking into account the real-time spending of both monetary and time budgets, contributes to satisfaction-formation. A sample of 957 touristic activities conducted in the City of Granada (Spain) was analyzed from a multilevel perspective, measuring tourist satisfaction with the activity in real time.

The study identifies several factors of interest for stakeholders of cultural tourism from a new conceptual and methodological approach in tourism satisfaction studies.



中文翻译:

金钱和时间花费如何解释文化游客满意度?

从许多角度研究了游客支出,包括游客必须在目的地管理的两种主要预算类型(货币和时间预算)。然而,尽管学术界对游客支出感兴趣,但迄今为止,尚无研究量化支出类型如何影响游客满意度。

由于金钱和时间是有限的,因此重要的是要了解它们如何提高游客满意度。因此,本研究的目的是分析文化目的地的游客行为,同时考虑到金钱和时间预算的实时支出,如何促进满意度的形成。从多层次的角度对在格拉纳达市(西班牙)进行的957项旅游活动进行了抽样分析,以实时衡量游客对该活动的满意度。

这项研究从旅游业满意度研究的新概念和方法论出发,确定了文化旅游业利益相关者感兴趣的几个因素。

更新日期:2021-01-28
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