Purpose

The purpose of this review is to systematically understand the development of enterprise social media (ESM) research, quantitatively analyze the landscape and track the development of ESM literature and reveal new trends and challenges in ESM research.

Design/methodology/approach

Based on 321 relevant literature studies (2005–2020) collected from the Web of Science core collection, the visualization tool CiteSpace is used to conduct bibliometric cocitation and cooccurrence analyses to quantify and visualize the landscape and evolution of ESM research.

Findings

Through analyzing the author cocitation network, document cocitation network, journal cocitation network and keywords cooccurrence network, this review proposes an integrated research framework, which highlights major purposes, antecedents and consequences of ESM use in organizations and presents future research trends of ESM research.

Originality/value

Different from the existing qualitative review of ESM, this review adopts bibliometric review to quantify and visualize the landscape of ESM research.

中文翻译：

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企业社交媒体回顾：景观与演变的可视化

目的

本综述的目的是系统地了解企业社交媒体 (ESM) 研究的发展，定量分析环境和跟踪 ESM 文献的发展，揭示 ESM 研究的新趋势和挑战。

设计/方法/方法

基于从 Web of Science 核心合集收集的 321 篇相关文献研究（2005-2020），可视化工具 CiteSpace 用于进行文献计量共引和共现分析，以量化和可视化 ESM 研究的格局和演变。

发现

本综述通过分析作者共引网络、文献共引网络、期刊共引网络和关键词共现网络，提出了一个综合研究框架，突出了组织中使用 ESM 的主要目的、前因和后果，并提出了 ESM 研究的未来研究趋势。

原创性/价值

与现有的 ESM 定性审查不同，本次审查采用文献计量审查来量化和可视化 ESM 研究的格局。