Extant studies examining emotional labor and job satisfaction have generally been limited by examining only surface and deep acting. This study builds upon extant studies by introducing natural acting strategies and examines the moderating role of compensation. Based on structural equation modeling involving 326 frontline service employees across several service providers and industries in South Korea, this study showed that role clarity was positively related to all three emotional labor strategies, with natural acting being most prevalent. Further, this study showed that natural acting had a negative relationship to emotional exhaustion, and that perceived fairness of compensation positively moderated the relationship between emotional exhaustion and job satisfaction.

现有的检查情绪劳动和工作满意度的研究通常仅通过检查表面行为和深度行为而受到限制。这项研究是在现有研究的基础上，引入自然代理策略，并研究了补偿的调节作用。基于涉及韩国多个服务提供商和行业的326名一线服务员工的结构方程模型，该研究表明，角色的清晰性与所有三种情感劳动策略均呈正相关，其中自然行为最为普遍。此外，这项研究表明，自然行为与情绪疲惫之间存在负相关关系，而补偿的公平感正缓和了情绪疲惫与工作满意度之间的关系。