Abstract Immigrants are among the populations in modern society that libraries are striving to serve. This study aims to develop a framework on immigrants, their information needs, and library services. Using a systematic literature review based on the grounded theory approach, 28 related articles were reviewed to identify the causes, characteristics, and the content of the information needs of immigrants. Also explored were the possible sources to satisfy these information needs and the barriers to accessing needed information. Findings indicate that personal social networks, the Internet, media sources, and institutions are the main information sources for immigrants; language, cultural differences, the digital divide, unfamiliar information systems, and psychological factors are the five major challenges for immigrants obtaining information. Based on the findings, a unified framework about immigrants, their information needs, sources to satisfy those needs, and library information services is, therefore, proposed. This framework may provide guidance for libraries and other information service agencies to better develop services and information systems for immigrants.

中文翻译：

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迈向更好的信息服务：移民信息需求和图书馆服务的框架

摘要 移民是现代社会图书馆努力服务的人群之一。本研究旨在制定一个关于移民、他们的信息需求和图书馆服务的框架。使用基于扎根理论方法的系统文献综述，审查了 28 篇相关文章，以确定移民信息需求的原因、特征和内容。还探讨了满足这些信息需求的可能来源以及获取所需信息的障碍。调查结果表明，个人社交网络、互联网、媒体来源和机构是移民的主要信息来源；语言、文化差异、数字鸿沟、不熟悉的信息系统和心理因素是移民获取信息的五个主要挑战。因此，根据调查结果，提出了关于移民、他们的信息需求、满足这些需求的来源以及图书馆信息服务的统一框架。该框架可为图书馆和其他信息服务机构提供指导，以更好地为移民开发服务和信息系统。