Abstract How public library policies, practices and services support the information needs of people experiencing homelessness was investigated using a qualitative-phenomenological design. Data were collected through semi-structured, face-to-face interviews with four homeless participants and seven librarians from four public library networks from a particular New Zealand region. The findings revealed that while none of the participating libraries had policies or services that were targeted at homelessness individuals, the libraries were perceived as providing services that largely met the information needs of their homeless patrons even if there were areas for improvement. It was noted that libraries could provide services that contribute to the strengthening of cultural identity and that policies and services should take relevant socio-cultural contexts into consideration. The findings inform public library policies and practices so that services could be developed and improved in order to enable equitable and effective use by homeless individuals, without unnecessarily segregating this user group.

中文翻译：

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不仅仅是庇护所：公共图书馆和无家可归者的信息需求

摘要 使用定性现象学设计调查了公共图书馆政策、实践和服务如何支持无家可归者的信息需求。数据是通过对来自新西兰特定地区的四个公共图书馆网络的四名无家可归者和七名图书馆员进行的半结构化、面对面访谈收集的。调查结果显示，虽然参与的图书馆都没有针对无家可归者的政策或服务，但人们认为图书馆提供的服务在很大程度上满足了无家可归者的信息需求，即使有改进的地方。有人指出，图书馆可以提供有助于加强文化特性的服务，而且政策和服务应考虑到相关的社会文化背景。调查结果为公共图书馆的政策和实践提供信息，以便开发和改进服务，使无家可归的人能够公平有效地使用，而不会不必要地隔离这个用户群体。