Abstract

Short-term rental accommodation (STRA) sharing economy platforms, such as Airbnb, give rise to externalities or negative third-party impacts in neighbourhoods. Governments worldwide continue to grapple with how to best regulate STRA platforms given such externalities, especially in the wake of COVID-19. When STRA is perceived as poorly controlled, anecdotal reports indicate that community resentment around perceived inequities and negative economic, social, and environmental impacts rise. However, little research has systematically investigated community perceptions of STRA, notably Airbnb effects at a local, non-metropolitan level, as well as preferred regulatory responses. This paper examines such community perceptions in one of Australia's top tourism destinations, the Byron Shire. An online survey of 819 residents, identified four positive, eight negative and seven mixed impacts of Airbnb on community. To redress the adverse effects and enhance the sustainable performance of STRA (including Airbnb), a majority of residents favoured several regulatory strategies such as mandatory on-site management of STRA properties and better avenues to report complaints of misconduct. However, with notable reported differences between host and non-host residents. The study thus offers possible regulatory options to support regionally-based local councils as they seek to address opposing community concerns.

摘要

Airbnb 等短期租赁住宿 (STRA) 共享经济平台会在社区中产生外部效应或第三方负面影响。鉴于这种外部性，尤其是在 COVID-19 之后，世界各国政府继续努力解决如何最好地监管 STRA 平台。当 STRA 被认为控制不力时，轶事报告表明，社区对感知到的不平等和负面经济、社会和环境影响的不满情绪上升。然而，很少有研究系统地调查社区对 STRA 的看法，特别是 Airbnb 在当地、非大都市层面的影响，以及首选的监管反应。本文研究了澳大利亚顶级旅游目的地之一拜伦郡的这种社区观念。一项对 819 名居民的在线调查，确定了四个阳性，Airbnb 对社区的八种负面影响和七种混合影响。为了纠正不利影响并提高 STRA（包括 Airbnb）的可持续表现，大多数居民赞成几种监管策略，例如对 STRA 物业进行强制现场管理和更好地举报不当行为投诉的途径。然而，据报道，东道主和非东道主居民之间存在显着差异。因此，该研究提供了可能的监管选择，以支持以区域为基础的地方议会，因为它们寻求解决对立的社区问题。大多数居民赞成几种监管策略，例如对 STRA 物业进行强制现场管理和更好地报告不当行为投诉的途径。然而，据报道，东道主和非东道主居民之间存在显着差异。因此，该研究提供了可能的监管选择，以支持以区域为基础的地方议会，因为它们寻求解决对立的社区问题。大多数居民赞成几种监管策略，例如对 STRA 物业进行强制现场管理和更好地报告不当行为投诉的途径。然而，据报道，东道主和非东道主居民之间存在显着差异。因此，该研究提供了可能的监管选择，以支持以区域为基础的地方议会，因为它们寻求解决对立的社区问题。