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Evaluating Crisis Communication. A 30-item Checklist for Assessing Performance during COVID-19 and Other Pandemics
Journal of Health Communication ( IF 3.1 ) Pub Date : 2021-01-17 , DOI: 10.1080/10810730.2021.1871791
Wouter Jong 1
Affiliation  

The primary objective of this paper is to propose a conceptual checklist to assess crisis communication efforts during pandemics and in their aftermath. No consolidated checklist exists for assessing the effectiveness of crisis communication at all levels during pandemics. A literature review was conducted, encompassing articles on crisis communication during SARS, swine flu, H1N1, ZIKA, Ebola, and/or COVID-19. Based on the review, a comprehensive checklist was developed to enable researchers and evaluators to assess and review all important aspects of crisis communication during pandemics. The final Assessment tool for Crisis Communication during Pandemics (ACCP) consists of 30 criteria. Further research is suggested to validate the checklist.



中文翻译:

评估危机沟通。30个项目清单,用于评估COVID-19和其他大流行期间的绩效

本文的主要目的是提出一个概念清单,以评估大流行期间及其后的危机沟通工作。在流感大流行期间,没有用于评估所有级别危机沟通有效性的合并清单。进行了文献综述,包括有关SARS,猪流感,H1N1,ZIKA,埃博拉和/或COVID-19期间危机沟通的文章。在此审查的基础上,制定了一份全面的清单,以使研究人员和评估人员能够评估和审查大流行期间危机沟通的所有重要方面。大流行期间危机沟通的最终评估工具(ACCP)包含30条标准。建议进一步研究以验证清单。

更新日期:2021-01-17
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