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A framework for analyzing the relationships between cancer patient satisfaction, nurse care, patient attitude, and nurse attitude in healthcare systems
Journal of Ambient Intelligence and Humanized Computing Pub Date : 2021-01-15 , DOI: 10.1007/s12652-020-02888-x
Ng Kim-Soon , Alyaa Idrees Abdulmaged , Salama A. Mostafa , Mazin Abed Mohammed , Fadia Abdalla Musbah , Rabei Raad Ali , Oana Geman

Assessment the quality of medical services is a crucial strategy to identify the strengths and weaknesses providing actionable insights to improve the healthcare services provided to cancer patients. In Libya, the challenge of medical facilities and treatment in healthcare systems of cancer patients is of high importance. This study investigates the relationships between nurse care, attitude of patient, and nurse with cancer patient satisfaction using the quantitative methodology. In this study, a total of 217 identified cancer patients at the National Cancer Institute of Misurata, Libya was assessed for their satisfaction with the medical services provided. The study scale was adopted and adapted from that used by previous researchers to measure nurse care, nurse attitude, patient attitude, hospital service quality, and patient satisfaction on a 5-point Likert scale. A comprehensive approach has been used, where a framework that relates nurse care, nurse attitude of patients and nurse with cancer patient satisfaction while controlling the effects of hospital service quality and patients’ characteristics has been conceptualized to assess the service quality offered by the said hospital. Descriptive statistics, correlation, and multiple regression were applied in the analyses. It pointed to several important areas to enhance the satisfaction of cancer patients by analyzing the level of nurse care, nurse attitude, and patient attitude. The result shows a significant relationship between cancer patient satisfaction and patient attitude, while only possible interactions between cancer patient satisfaction and nurse attitude. On an overall basis, it can be concluded that to increase the satisfaction level of cancer patients, the management should focus on improving the level of nurse care and nurse attitude and carefully monitors patient attitude.



中文翻译:

分析癌症患者满意度,护士护理,患者态度和医疗体系中护士态度之间关系的框架

评估医疗服务的质量是确定优势和劣势的关键策略,可提供可行的见解,以改善为癌症患者提供的医疗服务。在利比亚,癌症患者医疗系统中医疗设施和治疗的挑战非常重要。本研究使用定量方法研究了护士护理,患者态度以及护士对癌症患者满意度的关系。在这项研究中,评估了利比亚米苏拉塔国立癌症研究所的217名癌症患者对他们所提供的医疗服务的满意度。该研究量表采用并改编自以前的研究人员用来衡量护士护理,护士态度,患者态度,医院服务质量,和5点Likert量表的患者满意度。使用了一种综合方法,其中构想了一个框架,该框架将护士护理,患者的护士态度以及护士与癌症患者的满意度相关联,同时控制了医院服务质量和患者特征的影响,以评估所述医院提供的服务质量。描述性统计,相关性和多元回归应用于分析。通过分析护士护理水平,护士态度和患者态度,指出了提高癌症患者满意度的几个重要领域。结果显示癌症患者满意度和患者态度之间存在显着关系,而癌症患者满意度和护士态度之间仅可能存在相互作用。总体而言,

更新日期:2021-01-15
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