ABSTRACT

The purpose of the research reported here was to develop practical tools to assess organizational readiness prior to the implementation of a continuous improvement (CI) initiative in a public sector environment. A case study approach was used, which focused on a UK public utility company. The data was collected through a survey and the results were used to provide practical measures of readiness and inform the development of the initiative. The research synthesizes and builds on the existing literature in the areas of success, failure and readiness factors to develop a framework for the assessment of readiness for organizations undertaking CI initiatives.

中文翻译：

---

对英国公用事业公司内持续改进的组织准备情况的重要评估

摘要

在此报告的研究的目的是在公共部门环境中实施持续改进（CI）计划之前，开发实用的工具来评估组织的准备情况。使用了案例研究方法，该方法主要针对英国的公共事业公司。数据是通过调查收集的，其结果可用于提供准备就绪的实际措施并为该计划的发展提供信息。该研究综合了成功，失败和准备因素方面的现有文献，并建立了一个框架，用于评估开展CI计划的组织的准备情况。