Despite our relatively broad and robust understanding of street level bureaucracy in a Western context, this area of inquiry remains somewhat understudied in an Eastern European context. This is particularly problematic for Romania, where poor educational stock, weak accountability mechanism, and rather frail media make front line bureaucrats’ behavior disproportionately critical to public service provision. This article partially fills this void and brings a much needed overview of street-level bureaucracy in Romania. Relying on recent survey data collected from 407 front line workers, the study covers four key public administration services (taxation, consumer, environmental, and labor protection) and street-level bureaucracy, describes demographics, values, work environment, and attitudes towards rules and citizens. It shows that Romanian front line workers are relatively willing to bend and break the rules if their organizational goals demand so, and that they enjoy important levels of discretion and work autonomy. These bureaucrats also depict high levels of organizational commitment, low levels of uncertainty tolerance, and high power distance. The article concludes with comments and implications for future research in policy implementation at the front lines.

中文翻译：

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罗马尼亚街头官僚机构：描述性基金会

尽管我们在西方背景下对街道官僚机构有相对广泛和扎实的理解，但在东欧背景下，对这一研究领域的研究仍然有些不足。对于罗马尼亚来说，这尤其成问题，因为那里的教育资源匮乏，问责机制薄弱以及媒体薄弱，使一线官僚的行为对提供公共服务至关重要。本文部分填补了这一空白，并带来了罗马尼亚街头官僚机构的迫切需要概述。该研究基于从407名一线工人那里收集的最新调查数据，涵盖了四个关键的公共行政服务（税收，消费者，环境和劳工保护）和街道官僚机构，描述了人口统计，价值，工作环境以及对规则和态度的态度。公民。它表明，罗马尼亚一线工人如果组织目标要求，他们相对愿意改变和打破规则，而且他们享有重要的自由裁量权和工作自主权。这些官僚们还描绘了高水平的组织承诺，低水平的不确定性容忍度和高权力距离。文章最后总结了对前线政策实施研究的评论和启示。