The article presents an analysis of the functioning of e-administration in municipal offices in the Silesian Province in Poland. It was evaluated by handicapped people with various degrees of disability, of different ages and different educational backgrounds. In Poland the disabled, similarly to abled-bodied people, have to take care of various official matters in offices. It is important that all these clients, in particular the handicapped, can arrange things without leaving their home. The following hypothesis has been formulated in the present article: more frequent use of electronic tools for communication with the office leads to increased satisfaction of the disabled client with the functioning of e-administration. Based on the study conducted, the following variables received the highest scores: functioning of an office’s website under various browsers (score 4.89); providing a service in a safe way (4.76); polite and friendly attitude of employees towards clients having trouble using the e-office (4.75); employees’ assistance for the client in the event he/she makes a mistake when using the e-office (4.75). The lowest rated issues among the investigated variables include: promptness of employees’ response to e-mails (4.29), promptness of e-service provision (3.34), and taking care of official business on the first attempt (4.42).

中文翻译：

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残疾人视角的波兰西里西亚地区电子政务运作问题

本文介绍了波兰西里西亚省市政厅中电子行政管理的功能。这项评估是由不同程度，不同年龄和不同教育背景的残障人士进行的。在波兰，残疾人和健全人一样，必须在办公室里处理各种公务。重要的是，所有这些客户，尤其是残障人士，都可以在不离开家的情况下安排东西。本文中提出了以下假设：与办公室通信的电子工具的更频繁使用会导致残疾客户对电子管理功能的满意度提高。根据所进行的研究，以下变量得分最高：办事处网站在各种浏览器下的功能（得分4.89）；以安全的方式提供服务（4.76）；员工对使用电子办公室有困难的客户的礼貌和友好态度（4.75）；员工在使用电子办公室时出错时为客户提供的帮助（4.75）。在调查的变量中，评分最低的问题包括：员工对电子邮件的响应及时性（4.29），提供电子服务的及时性（3.34）以及第一次尝试处理公务时（4.42）。