The University of Otago Library conducted a review of its postgraduate support program in 2018. The purpose of this paper is to report on the findings of a questionnaire and follow up focus group undertaken as part of the review. It highlights postgraduate student preferences for learning about support services, their ideas on marketing these services effectively and the kind of engagement that works best for them.,A questionnaire was developed and deployed in July 2018. It contained 20 questions and was emailed to 2,430 enrolled Otago doctorate and master’s students by the University of Otago (GRS). A total of 564 responded, 391 completing all questions. A follow-up focus group was held in August 2018. Quantitative data were collected and analyzed using Qualtrics software and qualitative data were coded and analyzed using NVivo software.,Respondents highlighted the difficulty they have learning what support services are available to them. In some cases, they also feel a stigma when seeking help because of their status as postgraduate students. They suggest practical ways libraries can better reach out to them. The findings confirm previous literature about the need for libraries to improve marketing of their services to postgraduate students, communicate via supervisors and departments where possible and provide a variety of engagement options.,Before (re)developing postgraduate programs, libraries can gain valuable insights and test assumptions by surveying students.

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听力和学习：关于研究生和图书馆支持的神话和误解

奥塔哥大学图书馆在2018年对其研究生支持计划进行了审查。本文的目的是报告调查表的调查结果，并在审查过程中跟进重点小组。它突出显示了研究生对学习支持服务的偏爱，他们有效营销这些服务的想法以及最适合他们的参与方式。，于2018年7月开发并部署了一份调查问卷。该问卷包含20个问题，并通过电子邮件发送给了2,430名注册学生奥塔哥大学（GRS）获得奥塔哥博士学位和硕士学位。共有564人回答，其中391条回答了所有问题。在2018年8月举行了后续关注小组。使用Qualtrics软件收集和分析定量数据，并使用NVivo软件对定性数据进行编码和分析。受访者强调了他们在学习向他们提供哪些支持服务方面的困难。在某些情况下，由于他们的研究生身份，他们在寻求帮助时也会感到羞耻。他们提出了图书馆可以更好地与他们接触的实用方法。研究结果证实了以前的文献，即图书馆有必要改善其向研究生提供的服务的市场营销，在可能的情况下通过主管和部门进行交流，并提供各种参与选择。在（重新）开发研究生课程之前，图书馆可以获得有价值的见解和建议。通过调查学生来检验假设。他们提出了图书馆可以更好地与他们接触的实用方法。研究结果证实了以前的文献，即图书馆有必要改善其向研究生提供的服务的市场营销，在可能的情况下通过主管和部门进行交流，并提供各种参与选择。在（重新）开发研究生课程之前，图书馆可以获得有价值的见解和建议。通过调查学生来检验假设。他们提出了图书馆可以更好地与他们接触的实用方法。研究结果证实了以前的文献，即图书馆有必要改善其向研究生提供的服务的市场营销，在可能的情况下通过主管和部门进行交流，并提供各种参与选择。在（重新）开发研究生课程之前，图书馆可以获得有价值的见解和建议。通过调查学生来检验假设。