This study aims to explore the prevalence and librarian perceptions of no-show research appointments in academic libraries. These findings are examined in light of the literature within academic libraries and other industries (health, hospitality) with appointment models.,This paper uses an exploratory survey of reference librarians across a stratified sample of academic libraries in the USA. The findings are considered through the lens of critical theory in academic libraries.,Academic libraries lack consistent understanding and language used to describe appointment-based reference models. Librarians do not gather much reliable data on the percentage of no-show appointments and further research is needed on this topic.,Study results are limited to academic librarians in the sample who responded to the survey and indicated the availability of research appointments at their institution. The implications of this paper suggest ideas for gathering appointment statistics and evaluating the rhetoric used to advertise appointments to college students.,This research is unique in that it is the first exploratory study on the prevalence and perception of missed appointments in academic library reference models.

中文翻译：

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咨询台未出现：对约会的看法

这项研究的目的是探讨大学图书馆中未出现的研究约会的普遍性和馆员的观念。这些研究结果是根据大学图书馆和其他行业（卫生，酒店业）的约会模型对文献进行审查的。本文采用对美国大学图书馆分层样本中参考图书馆员的探索性调查。学术图书馆通过批判理论的角度来考虑研究结果。学术图书馆缺乏一致的理解和用于描述基于约会的参考模型的语言。图书馆馆长没有收集有关缺席约会的百分比的可靠数据，因此需要对该主题进行进一步研究。研究结果仅限于样本中的大学图书馆员，他们回答了调查并指出其机构中有研究任命。本文的意义为收集约会统计数据和评估用于向大学生宣传约会的辞藻提供了思路。这项研究的独特之处在于，这是首次对大学图书馆参考模型中错过约会的普遍性和感知性进行的探索性研究。