当前位置: X-MOL 学术Journal of Southeast Asian Studies › 论文详情
Our official English website, www.x-mol.net, welcomes your feedback! (Note: you will need to create a separate account there.)
SNAPSHOT OF E-GOVERNMENT APPLICATIONS ACCEPTANCE AMONG THE URBAN POOR COMMUNITIES AND ITS RELATIONSHIP WITH AGE, GENDER, EDUCATION AND INCOME IN MALAYSIA
Journal of Southeast Asian Studies ( IF 0.4 ) Pub Date : 2019-12-31 , DOI: 10.22452/jati.vol24no2.2
Ainin Sulaiman , Siti Qhairunissa Binti Ramli Ramli , Nor Shahida Azali , Nor Ain Abd. Rani , Haryana Rozana Abdul Rahim , Nadhirah Nazarudin

Many countries, including Malaysia, have implemented e-government applications as part of their efforts to improve the efficiency and accountability of the public authorities. E-government connects government agencies with citizens, who can conduct transactions regardless of their age, gender, education and income, requiring only a device that can access the Internet. The objectives of this paper are twofold: i) to examine the level of usage of e-governments; and ii) to analyse the relationships between age, gender, education, income, level of usage and user (citizen) satisfaction with e-government among selected poor urban communities. Empirical data were collected from four poor urban communities via a survey questionnaire. The findings illustrate that usage is still rather low, and additional effort should, therefore, be made by the relevant agencies to increase usage. Of the ten applications studied, more than 50 percent of the respondents used only one or two applications; these were the applications most relevant to them, such as those from BR1M and the National Registration Department. It was found that education and income significantly influenced e-government usage, while age and gender did not. The results also indicate that a large percentage of users were satisfied with e-government applications, although there were no correlations between age, gender, education, income and satisfaction. Keywords: age, education, e-government, gender, income, satisfaction, urban communities, usage

中文翻译:

马来西亚城市贫困社区电子政务应用接受情况及其与年龄、性别、教育和收入的关系快照

许多国家,包括马来西亚,已实施电子政务应用程序,作为其提高公共当局效率和问责制的努力的一部分。电子政务将政府机构与公民联系起来,公民可以不分年龄、性别、教育和收入进行交易,只需要一个可以访问互联网的设备。本文的目标有两个:i) 检查电子政务的使用水平;ii) 在选定的城市贫困社区中分析年龄、性别、教育、收入、使用水平和用户(公民)对电子政务的满意度之间的关系。通过调查问卷从四个城市贫困社区收集了实证数据。调查结果表明,使用率仍然相当低,因此应该额外努力,由相关机构制定以增加使用量。在研究的 10 个应用程序中,超过 50% 的受访者只使用了一两个应用程序;这些是与他们最相关的申请,例如来自 BR1M 和国家登记部门的申请。研究发现,教育和收入显着影响电子政务的使用,而年龄和性别则没有。结果还表明,尽管年龄、性别、教育、收入和满意度之间没有相关性,但很大一部分用户对电子政务应用感到满意。关键词:年龄、教育、电子政务、性别、收入、满意度、城市社区、使用 这些是与他们最相关的申请,例如来自 BR1M 和国家登记部门的申请。研究发现,教育和收入显着影响电子政务的使用,而年龄和性别则没有。结果还表明,尽管年龄、性别、教育、收入和满意度之间没有相关性,但很大一部分用户对电子政务应用感到满意。关键词:年龄、教育、电子政务、性别、收入、满意度、城市社区、使用 这些是与他们最相关的申请,例如来自 BR1M 和国家登记部门的申请。研究发现,教育和收入显着影响电子政务的使用,而年龄和性别则没有。结果还表明,尽管年龄、性别、教育、收入和满意度之间没有相关性,但很大一部分用户对电子政务应用感到满意。关键词:年龄、教育、电子政务、性别、收入、满意度、城市社区、使用 尽管年龄、性别、教育、收入和满意度之间没有相关性。关键词:年龄、教育、电子政务、性别、收入、满意度、城市社区、使用 尽管年龄、性别、教育、收入和满意度之间没有相关性。关键词:年龄、教育、电子政务、性别、收入、满意度、城市社区、使用
更新日期:2019-12-31
down
wechat
bug