To encourage greater fixed route transit use for people with disabilities, transit agencies are implementing more rigorous paratransit eligibility determination practices. Previous studies identified best practice strategies for eligibility determination, but did not fully document the implementation of these strategies, nor the factors contributing to successes or challenges. This study interviewed 16 transit agencies across the United States to investigate the use of ADA complementary paratransit eligibility best practices in order to (a) determine the extent to which transit agencies are adopting suggested best practices as part of determining paratransit eligibility, (b) describe how agencies apply these strategies in daily operations, and (c) explore factors that contribute to implementation successes and challenges. Findings indicate that many transit agencies have incorporated multiple best practice eligibility strategies as part of department-wide changes in paratransit operations and have overcome implementation challenges by recognizing departmental limitations and collaborating with other departments and organizations.

中文翻译：

---

公交机构如何在ADA辅助公交辅助条件中实施最佳实践策略

为了鼓励更多的残疾人使用固定路线公交，公交机构正在实施更严格的辅助公交资格认定方法。先前的研究确定了确定资格的最佳实践策略，但没有完全记录这些策略的实施情况，也没有完整记录成功或挑战的因素。这项研究采访了美国16个运输机构，以调查ADA辅助过境运输资格最佳做法的使用，以便（a）确定过境机构在采用建议的最佳做法作为确定过境资格的一部分的程度，（b）描述机构如何在日常运营中应用这些策略，以及（c）探索有助于实现成功和挑战的因素。