This paper explores the role of cultural tensions in the operations of an Information Technology Impact Sourcing (ITIS) venture called Indigena Solutions. The company was based in Vancouver Canada and was intended to provide meaningful careers to a marginalized group, namely Canadian Indigenous Peoples. The company provided on-shore IT services such as help-desk support and software testing. With the support of Accenture and with initial success at high profile clients such as BC Hydro and Vancouver City Trust, the company lasted about seven years. Indigena was declared bankrupt in 2017. This research demonstrates the cultural tensions inherent in creating an Impact Sourcing venture, with challenges of location, the inability to attract Indigenous workers to a nontraditional career, and the underlying challenge of structural racism, despite the recognized social responsibility and commitment to help a marginalized group. The research was designed as a case study using an interpretive approach. The originality of this research rests on the exploration of why Impact Sourcing in a developed country failed to meet the needs of the marginalized Indigenous Peoples community. This research contributes to the body of work that explains tensions inherent in ITIS. Practitioners may find this research valuable as they consider the challenges of establishing and successfully operating an ITIS firm. KeywoRdS Enterprise, Impact Sourcing, Indigenous Peoples, Outsourcing, Social Responsibility

中文翻译：

---

Indigena解决方案，原住民的IT影响力采购公司中的紧张局势

本文探讨了文化紧张在名为Indigena Solutions的信息技术影响采购（ITIS）企业中的作用。该公司总部位于加拿大温哥华，旨在为边缘化群体（即加拿大土著人民）提供有意义的职业。该公司提供了岸上IT服务，例如服务台支持和软件测试。在埃森哲的支持下，并在BC Hydro和Vancouver City Trust等知名客户中取得了初步成功，该公司历时约7年。Indigena在2017年宣布破产。这项研究证明了创建影响力采购企业固有的文化张力，面临的挑战是地点，无法吸引土著工人从事非传统职业以及结构性种族主义的潜在挑战，尽管人们认识到社会责任和对帮助边缘化群体的承诺。该研究被设计为使用解释方法的案例研究。这项研究的独创性在于对为何在发达国家进行影响采购未能满足边缘化土著人民社区需求的探索。这项研究有助于解释ITIS固有的张力的工作体系。从业者可能会发现这项研究有价值，因为他们考虑了建立和成功运营ITIS公司的挑战。关键企业，影响力采购，原住民，外包，社会责任 这项研究的独创性在于对为什么在发达国家进行影响采购未能满足边缘化的土著人民社区需求的探索。这项研究有助于解释ITIS固有的张力的工作体系。从业者可能会发现这项研究有价值，因为他们考虑了建立和成功运营ITIS公司的挑战。关键企业，影响力采购，原住民，外包，社会责任 这项研究的独创性在于对为何在发达国家进行影响采购未能满足边缘化土著人民社区需求的探索。这项研究有助于解释ITIS固有的张力的工作体系。从业者可能会发现这项研究有价值，因为他们考虑了建立和成功运营ITIS公司的挑战。关键企业，影响力采购，原住民，外包，社会责任