Thisstudydealswith theproblemofoutsourcingmanagement,presentingastructure tosupport decision-makingoneffectiveinformation-technologyoutsourcingandhighlightingtheadvantages and disadvantages that must be addressed. Since the study involves multiple variables, partially definedandconflictingobjectives,andthewillofdecision-makerstobroadentheirunderstanding oftheimpactofdecisions,thestudyusedthemulticriteriadecisionaidconstructivistmethodtolead datacollectionandanalysis.Thechiefresultspresentedare:(i)astructuredappraisalarrangedby8 strategicobjectivesand107performanceindicators;(ii)thestrengthsandweaknessesofthestatus quo;and(iii)aprocessdiagramforgeneratingimprovements.Toensurepresentationofscientific andpracticalrecognitioninaccordancewiththeconstructivistpath,theepistemologicalviewadopted meetsthescientificandpracticalrequirementstoensurevalidity,legitimacy,andeffectivenessofa modeltosupportadecision-makingprocessinapracticalenvironment. KeywORdS IT Outsourcing, IT Services, MCDA-C Method, Multicriteria, Performance Appraisal

中文翻译：

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信息技术外包的管理支持模型

为了确保按照构造主义路径进行科学和实用的表述，所采用的认识论观点满足了科学和实践上的要求确保模型的有效性，合法性和有效性，以在实际环境中支持决策过程。KeywORdS IT外包，IT服务，MCDA-C方法，多准则，绩效评估