In this paper, we develop a new perspective on configuration processes inherent to smart service systems that brings human actors to the theoretical foreground, is informed by practice theory, and is grounded in an intervention study of smart locating systems used in home care of persons with dementia. Maintaining control of the location of persons with dementia is a major source of caregiver burden, and assistive technologies such as smart locating systems hold the promise of enhancing quality of life and reducing caregiver burden. Drawing from research on smart service systems, organizational configuration research, and practice theory, we articulate a conceptual model of configuring in practice to explain how practice elements and the capabilities of smart technologies become mutually configured. Our analysis of study participants' experiences with the locating systems identified three distinctive configurations, characterized as enhanced smartness, degraded smartness, and fragile smartness, which developed through configuring processes. The configuring in practice model we develop here helps explain why unexpected and anticipated configurations develop and thus the conditions that facilitate or inhibit value cocreation in smart service systems.

中文翻译：

---

智能服务系统中的配置：基于实践的查询

在本文中，我们对智能服务系统固有的配置过程提出了一个新视角，该视角将人类行为者带到了理论前景，以实践理论为基础，并以对家庭护理中使用的智能定位系统的干预研究为基础。痴呆。保持对痴呆症患者位置的控制是护理人员负担的主要来源，而智能定位系统等辅助技术有望提高生活质量并减轻护理人员负担。通过对智能服务系统、组织配置研究和实践理论的研究，我们阐明了一个在实践中配置的概念模型，以解释实践元素和智能技术的能力如何相互配置。我们对研究参与者的分析 定位系统的经验确定了三种不同的配置，其特征是增强的智能、退化的智能和脆弱的智能，这些配置是通过配置过程发展起来的。我们在这里开发的实践中的配置模型有助于解释为什么会出现意外和预期的配置，从而促进或抑制智能服务系统中的价值共创。