ABSTRACT Electronic information systems (IS) have been implemented quite extensively in social welfare agencies the North America, Europe and Australasia and the problems that have arisen have been well documented by researchers. In the Asia Pacific region, IS are less common in social welfare agencies, though many agencies are increasingly expected to implement one. This paper reports on an ethnographic study of an agency in Australia during the initial phases of developing and designing an IS and provides timely insights which may assist in avoiding the costly mistakes and unintended consequences that have arisen elsewhere.

中文翻译：

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社会福利机构从官僚主义到技术官僚主义：一个警示故事

摘要 电子信息系统 (IS) 已在北美、欧洲和澳大拉西亚的社会福利机构中广泛实施，并且研究人员已详细记录了出现的问题。在亚太地区，信息系统在社会福利机构中不太常见，尽管越来越多的机构希望实施信息系统。本文报告了在开发和设计 IS 的初始阶段对澳大利亚机构进行的人种学研究，并提供及时的见解，可能有助于避免在其他地方出现的代价高昂的错误和意外后果。