This article examines theories about the labour process that have become widespread during the last 30 years, focusing particularly on how subjective control/resistance processes play out in the workplace. My objective is to contribute to theories that highlight how employers’ incorporating worker subjectivity into management technologies cannot be simply understood as increased domination in the workplace; these new approaches introduce new variations in the entangled production of workers’ resistance and compliance. To understand the range of worker responses I argue for a processual power imbricated approach to the construction of subjectivity within the production process in service industries. My contribution to this discussion draws on the main conclusions of my research about the labour experiences of supermarket workers in the city of Rosario, Argentina. I specifically examine subjective control and its connection to the mobilization of the customer’s evaluation of workers.

中文翻译：

---

工作场所理论：一种针对情感劳动，主观性和控制/抵抗过程的人类学方法

本文研究了在过去30年中已广泛使用的有关劳动过程的理论，特别关注了主观控制/抵抗过程在工作场所如何发挥作用。我的目标是为那些强调雇主如何将工人主观性纳入管理技术中的理论做出贡献，而这不能简单地理解为在工作场所中的支配地位。这些新方法在纠缠的工人抵抗和遵守中产生了新的变化。为了理解工人的反应范围，我主张采用过程性权力融合方法来构建服务行业生产过程中的主观性。我对这次讨论的贡献来自我对阿根廷罗萨里奥市的超级市场工人的劳动经验研究的主要结论。我专门研究了主观控制及其与动员客户对工人评估的联系。