ABSTRACT

Governments around the globe are in a quest for successful e-government services. In this pursuit, one of the most significant barriers to e-government resilience is insufficient training. The objective of this study is to examine the impact of ICT training programs on the success of e-government services to improve digital competency along with decreasing the digital divide concerning developing societies. The pragmatic research process served as a baseline of this study, and a quasi-experimental research approach was implemented for testing the control group. The results of e-government training revealed a significant increase in the trainees’ self-efficacy regarding the use of e-government applications. This study proved that e-government ICT training programs directed at citizens can create a positive impact in conjunction with increasing digital literacy. Such training programs could also lessen the digital divide, enrich citizens’ potential, and promote more equitable usage of public services in developing societies.

摘要

全球各国政府都在寻求成功的电子政务服务。在这一追求中，电子政务弹性的最大障碍之一是培训不足。本研究的目的是检验 ICT 培训计划对电子政务服务成功的影响，以提高数字能力，同时缩小发展中社会的数字鸿沟。务实的研究过程作为本研究的基线，并实施了准实验研究方法来测试对照组。电子政务培训的结果表明，受训人员在使用电子政务应用程序方面的自我效能感显着提高。这项研究证明，针对公民的电子政务 ICT 培训计划可以在提高数字素养的同时产生积极影响。此类培训计划还可以缩小数字鸿沟，丰富公民的潜力，并促进发展中社会更公平地使用公共服务。