ABSTRACT

Volunteers are an essential part of the economy and impact our communities by helping nonprofit organizations provide services to those in need. Finding practical strategies to facilitate engagement within volunteer workforces is one way to address how nonprofit organizations can retain their volunteers. We hypothesize that meetings between volunteers and organizational members (e.g., volunteer resource manager) are an avenue through which exchange relationships between organizations and their volunteers may be generated and strengthened, thereby influencing volunteer engagement. Results suggest high-quality meetings positively influence volunteer engagement and voice. Practical suggestions for human service managers are offered.

摘要

志愿者是经济的重要组成部分，它通过帮助非营利组织为有需要的人提供服务来影响我们的社区。寻找切实可行的策略来促进志愿人员的参与是解决非营利组织如何留住志愿者的一种方法。我们假设志愿者和组织成员（例如，志愿者资源经理）之间的会议是一种途径，通过它可以在组织与志愿者之间建立和加强交流关系，从而影响志愿者的参与。结果表明，高质量的会议会对志愿者的参与和发言产生积极影响。提供了针对人类服务经理的实用建议。