ABSTRACT

Although a positive working alliance is important for creating changes for families and individuals, little is known about the various factors that improve the alliance between social workers and parents in vulnerable situations. The Norwegian Directorate of Labour and Welfare has developed a model for Holistic follow-up of Low-income Families (the HOLF model), where parents are followed up by dedicated family coordinators with low caseloads. In this one-year follow-up study, we compared parents’ assessments of the working alliance with their family coordinators to earlier evaluations of their social workers within ordinary services. Using multilevel regression analyses, the study also assessed whether and how the follow-up activities of the HOLF model were associated with changes in parents’ alliance ratings. The data are from surveys conducted among 29 family coordinators and 352 parents. The results demonstrate significant increases in the overall working alliance (WAI-SR) and the goal, task and bond subscales. Of the follow-up activities, creating a family plan with specific goals and clear deadlines shows weak positive association with improved working alliance. We conclude that a dedicated family coordinator with a low caseload seems to be the most important factor in strengthening the alliance.

摘要

尽管积极的工作联盟对于为家庭和个人创造变化很重要，但人们对改善弱势情况下社会工作者和父母之间联盟的各种因素知之甚少。挪威劳动和福利局开发了一个低收入家庭整体跟进模型（HOLF 模型），在该模型中，父母由专职的家庭协调员跟进，工作量低。在这项为期一年的后续研究中，我们将父母对与其家庭协调员的工作联盟的评估与早期对普通服务中社会工作者的评估进行了比较。使用多层次回归分析，该研究还评估了 HOLF 模型的后续活动是否以及如何与父母联盟评级的变化相关。这些数据来自对 29 名家庭协调员和 352 名家长进行的调查。结果表明整体工作联盟（WAI-SR）和目标、任务和债券子量表显着增加。在后续活动中，制定具有特定目标和明确截止日期的家庭计划与改善工作联盟的正相关性较弱。我们得出的结论是，一个专职的家庭协调员，工作量少，似乎是加强联盟的最重要因素。