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Social value creation through digital activism in an online health community
Information Systems Journal ( IF 6.5 ) Pub Date : 2020-07-24 , DOI: 10.1111/isj.12302
Petros Chamakiotis 1 , Dimitra Petrakaki 2 , Niki Panteli 3
Affiliation  

The study explores how online health communities produce social value by uniting individuals under a common purpose, to advance healthcare in post‐conflict states. We selected MedicineAfrica – a digital platform known for creating social value by providing medical education in regions with under‐resourced healthcare systems – and drew on multiple data collection methods. We found that it is through a unique form of digital health activism that social value is created in this context. Drawing on a sociological understanding of digital health activism, we make the following contributions: First, we identify three types of non‐economic, social value: cognitive, professional and epistemic. Second, we indicate that social value creation is enabled by three emergent forms of digital health activism (ie, philanthropic, moral and reciprocal activity). Third, we elicit three enabling mechanisms explaining how these forms of activism are technically and socially afforded through the platform's connective capacity and emerging collective practices in tandem with its members' growing commitment. Our article contributes to the growing IS literature on digital activism by offering a framework that elucidates how digital health activism relates to social value creation. The article provides practical implications as to how platforms can enable sustainable online (health) communities.

中文翻译:

通过在线健康社区中的数字激进主义创造社会价值

该研究探讨了在线健康社区如何通过将个人团结在一个共同的目标下来产生社会价值,以促进冲突后国家的医疗保健。我们选择了 MedicineAfrica——一个以通过在资源匮乏的医疗保健系统地区提供医学教育来创造社会价值而闻名的数字平台——并利用了多种数据收集方法。我们发现,正是通过一种独特形式的数字健康行动主义,才能在这种背景下创造社会价值。基于对数字健康行动主义的社会学理解,我们做出以下贡献:首先,我们确定了三种非经济的社会价值:认知价值、专业价值和认知价值。其次,我们指出社会价值创造是由三种新兴形式的数字健康行动主义(即慈善、道德和互惠活动)实现的。第三,我们引出三个促成机制,解释如何通过平台的连接能力和新兴的集体实践以及其成员不断增长的承诺,在技术和社会上提供这些形式的激进主义。我们的文章通过提供一个框架来阐明数字健康行动主义如何与社会价值创造相关联,从而为不断增长的关于数字行动主义的 IS 文献做出贡献。本文就平台如何实现可持续的在线(健康)社区提供了实际意义。我们的文章通过提供一个框架来阐明数字健康行动主义如何与社会价值创造相关联,从而为不断增长的关于数字行动主义的 IS 文献做出贡献。本文就平台如何实现可持续的在线(健康)社区提供了实际意义。我们的文章通过提供一个框架来阐明数字健康行动主义如何与社会价值创造相关联,从而为不断增长的关于数字行动主义的 IS 文献做出贡献。本文就平台如何实现可持续的在线(健康)社区提供了实际意义。
更新日期:2020-07-24
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