In April 2019, I began my role in the Effective Child Protection Project as a practice mentor to social workers across the Children and Families Service in Gwynedd. This report considers my reflections on how communication has been affected in social work due to the pandemic. My role involves offering individual and group support, and reflective opportunities to social workers. Initially, I began supporting a team of 12 frontline workers in a particular locality, with a view to extending across the county within the first year. In line with the project's vision, I now support 38 social workers across the Children and Families Service. The aim of this role is to ensure that workers have the opportunity to embed the effective child protection model into practice. The model focuses on four key areas: conversations; threshold; change; and measure. The aim is to bring these four areas together to provide workers with practical solutions to enable effective child protection practice. This involves engaging in better conversations with people; consistent decision‐making regarding risk; a clear focus on the changes needed to prevent harm; and measuring progress to safer outcomes. My role is unique, and given this, I felt that the transition to working from home due to the pandemic may have been easier for me as I am typically on my own a lot of the time. But as time goes on, I realise that working from home is challenging: it is tiring and lonely. And that is the message coming from all around as I speak to workers in different teams daily. Social workers find it difficult. Losing an office space and juggling working from home is one issue, but losing peer support is a clear matter for workers who I have spoken to, and is considered to be a challenge generally in practice (Ferguson et al., 2020; Ravalier and Allen, 2020; Rees et al., 2019). ‘Good communication underpins effective social work practice and is essential for working with people using the

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对大流行期间实践的反思：我们如何在 COVID-19 大流行期间继续确保有效沟通？

2019 年 4 月，我开始在有效儿童保护项目中担任 Gwynedd 儿童和家庭服务社社工的实践导师。本报告考虑了我对大流行如何影响社会工作中的沟通的思考。我的职责包括为社会工作者提供个人和团体支持以及反思机会。最初，我开始支持一个由 12 名一线工人组成的特定地区的团队，以期在第一年内扩展到​​全县。根据该项目的愿景，我现在支持儿童和家庭服务中心的 38 名社会工作者。这一角色的目的是确保工人有机会将有效的儿童保护模式付诸实践。该模型侧重于四个关键领域：对话；临界点; 改变; 和测量。目的是将这四个领域结合起来，为工人提供切实可行的解决方案，以实现有效的儿童保护实践。这涉及与人进行更好的对话；关于风险的一致决策；明确关注防止伤害所需的变化；并衡量进展到更安全的结果。我的角色是独一无二的，鉴于此，我觉得由于大流行而过渡到在家工作可能对我来说更容易，因为我通常很多时候都是独自一人。但随着时间的推移，我意识到在家工作具有挑战性：既累人又孤独。当我每天与不同团队的员工交谈时，这就是来自四面八方的信息。社会工作者觉得很难。失去办公空间和在家工作是一个问题，但是，对于与我交谈过的员工来说，失去同伴支持是一件很明显的事情，并且在实践中通常被认为是一个挑战（Ferguson 等人，2020 年；Ravalier 和艾伦，2020 年；Rees 等人，2019 年）。'良好的沟通是有效的社会工作实践的基础，对于与使用