The measurement of user experience has gained international attention as a tool for improving quality of care. Because foster families have a high need for service support, we examined quality of care from the foster parent's perspective and associated characteristics. We collected information about type and frequency of service use in the last 2 years and standardized measures of user‐reported experiences and outcomes from foster parents of youths aged 11–18 years in Norway (N = 290). We analysed the data using descriptive statistics, independent samples t‐tests and multiple regressions. Overall, foster parents had positive service experiences, and around half reported improvement in youth condition and function compared with before the service contact. The foster parents gave similar evaluations of child welfare services and specialized mental health services but indicated different strengths and weaknesses of the providers. Younger age, more frequent service contact and less waiting time were associated with positive service experiences, while less mental health problems and fewer years in current foster home were related to positive perceptions of outcomes. Our results indicate focus areas for increasing quality of care from the user perspective, for example, sharing information, cooperation between services, having frequent enough service contact and reducing waiting time.

中文翻译：

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在挪威培养父母使用儿童心理健康和福利服务的经验：具有青年，安置和服务特征的协会

作为改进护理质量的工具，对用户体验的衡量已获得国际关注。由于寄养家庭对服务支持的需求很高，因此我们从寄养父母的角度及其相关特征来研究护理质量。我们收集了过去两年来有关服务使用的类型和频率的信息，以及挪威11至18岁青年的养父母的用户报告的体验和结果的标准化度量（N = 290）。我们使用描述性统计分析数据，独立样本ŧ检验和多元回归。总体而言，寄养父母具有积极的服务经验，与服务接触前相比，约有一半的年轻人状况和功能有所改善。寄养父母对儿童福利服务和专门的心理健康服务进行了类似的评估，但指出了提供者的优缺点。较年轻的年龄，更频繁的服务联系和更少的等待时间与积极的服务经历相关，而更少的精神健康问题和在目前的寄养家庭中的较少时间与对结果的积极认识有关。我们的结果表明了从用户角度提高护理质量的重点领域，例如，共享信息，服务之间的合作，具有足够频繁的服务联系并减少了等待时间。