Purpose

Mobile device users are frequently faced with a decision to allow access to their personal information that resides on their devices in order to install mobile applications (apps) and use their features. This paper examines the impact of satisfaction on the intention to allow access to personal information. The paper achieves this by acknowledging the affective and cognitive components of satisfaction derived from affect heuristic and privacy calculus theories, respectively.

Design/methodology/approach

Survey data was collected from mobile device users who download and install mobile apps on their devices. Overall, 489 responses were collected and analyzed using LISREL 8.80.

Findings

The findings suggest that personal information disclosure decision is mainly a matter of being satisfied with the mobile app or not. We show that perceived benefits are more critical than perceived risks in determining satisfaction, and that perceived benefits influence intention to allow access to personal information indirectly through satisfaction.

Originality/value

This study offers a more nuanced analysis of the influence of satisfaction by examining the role of its two components: the cognitive (represented in perceived benefits and perceived risks) and the affective (represented in affect). We show that information disclosure decision is a complicated process that combines both rational and emotional elements.

中文翻译：

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用户在隐私演算环境中的影响力和满意度

目的

移动设备用户经常面临一项决定，即允许他们访问驻留在其设备上的个人信息，以便安装移动应用程序（应用程序）并使用其功能。本文研究了满意度对允许访问个人信息的意图的影响。通过承认分别来自情感启发式和隐私演算理论的满意度的情感和认知成分，本文实现了这一目标。

设计/方法/方法

调查数据是从在设备上下载并安装了移动应用程序的移动设备用户收集的。总体上，使用LISREL 8.80收集和分析了489个响应。

发现

调查结果表明，个人信息披露决定主要取决于是否对移动应用感到满意。我们表明，在确定满意度方面，感知到的利益比感知到的风险更为关键，并且感知到的利益影响允许通过满意度间接访问个人信息的意图。

创意/价值

这项研究通过检查满意度的影响两个组成部分的作用，对满意度的影响进行了更为细致的分析：认知（以感知的利益和感知的风险表示）和情感（以情感的形式表示）。我们表明，信息披露决策是一个既包含理性又包含情感元素的复杂过程。