Purpose

This study focused on the impact of misinformation on social networking sites. Through theorizing and integrating literature from interdisciplinary fields such as information behavior, communication and relationship management, this study explored how misinformation on Facebook influences users' trust, distrust and intensity of Facebook use.

Design/methodology/approach

This study employed quantitative survey research and collected panel data via an online professional survey platform. A total of 661 participants in the USA completed this study, and structural equation modeling (SEM) was used to test the theoretical model using Amos 20.

Findings

Based on data from an online questionnaire (N = 661) in the USA, results showed that information trustworthiness and elaboration, users' self-efficacy of detecting misinformation and prescriptive expectancy of the social media platform significantly predicted both trust and distrust toward Facebook, which in turn jointly influenced users' intensity of using this information system.

Originality/value

This study contributes to the growing body of literature on information and relationship management and digital communication from several important aspects. First, this study disclosed the underlying cognitive psychological and social processing of online misinformation and addressed the strategies for future system design and behavioral intervention of misinformation. Second, this study systematically examined both trust and distrust as cognitive and affective dimensions of the human mindsets, encompassed the different components of the online information behavior and enriched one’s understanding of how misinformation affected publics' perceptions of the information system where it appeared. Last but not least, this study advanced the relationship management literature and demonstrated that a trustful attitude exerted a stronger influence on the intensity of Facebook use than distrust did.

Peer review

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-04-2020-0130

中文翻译：

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在线遇到错误信息：信任和不信任的前身及其对Facebook使用强度的影响

目的

这项研究的重点是错误信息对社交网站的影响。通过对跨学科领域（例如信息行为，沟通和关系管理）的文献进行理论化和整合，本研究探索了Facebook上的错误信息如何影响用户的信任度，不信任度和Facebook使用强度。

设计/方法/方法

这项研究采用了定量调查研究，并通过在线专业调查平台收集了小组数据。美国共有661名参与者完成了这项研究，并使用结构方程模型（SEM）来测试使用Amos 20的理论模型。

发现

根据来自美国的在线调查表（N = 661）的数据，结果表明，信息的可信度和精心设计，用户检测社交媒体平台的错误信息和规定性预期的自我效能显着预测了对Facebook的信任和不信任。反过来又共同影响了用户使用此信息系统的强度。

创意/价值

这项研究从几个重要方面促进了有关信息和关系管理以及数字通信的文献的增长。首先，本研究揭示了在线错误信息的潜在认知心理和社会处理方式，并探讨了未来系统设计和错误信息行为干预的策略。其次，本研究系统地将信任和不信任视为人类思维方式的认知和情感维度，涵盖了在线信息行为的不同组成部分，并丰富了人们对错误信息如何影响公众对其出现的信息系统的看法的理解。最后但并非最不重要的，

同行评审

本文的同行评审历史记录可在以下网址获得：https://publons.com/publon/10.1108/OIR-04-2020-0130