当前位置: X-MOL 学术International Journal of Business Communication › 论文详情
Our official English website, www.x-mol.net, welcomes your feedback! (Note: you will need to create a separate account there.)
The Influences of Social Status and Organizational Justice on Employee Voice: A Case of Customer Care Workers
International Journal of Business Communication ( IF 3.1 ) Pub Date : 2020-11-30 , DOI: 10.1177/2329488420969776
Heewon Kim 1 , Mary Kiura 1
Affiliation  

Employee voice plays a critical role in facilitating positive organizational change and development. This study seeks to identify the antecedents of challenging promotive voice, which indicates constructive challenge geared toward improvement. Specifically, we investigate the influences of formal, informal, and self-perceived status as well as the effects of interpersonal and procedural justice. The results demonstrate that: (a) informal status such as age was positively associated with challenging promotive voice; (b) self-perceived status was positively linked to challenging promotive voice; (c) both interpersonal and procedural justice increased challenging promotive voice; and (d) interpersonal justice moderated the relationship between self-perceived status and challenging promotive voice such that the effect of status was less pronounced when perceptions of interpersonal justice was higher. The findings highlight the significance of structural influences on voice behavior, calling for further research on status disparities, organizational justice climate, and employee engagement.



中文翻译:

社会地位和组织公正性对员工心声的影响:以客户服务人员为例

员工的心声在促进积极的组织变革和发展中起着至关重要的作用。这项研究旨在确定挑战性促销声音的前因,这表明面向改进的建设性挑战。具体而言,我们调查了正式,非正式和自我认知状态的影响以及人际和程序正义的影响。结果表明:(a)诸如年龄之类的非正式身份与挑战性的宣传声音成正比;(b)自我感知的地位与挑战性的宣传声音有积极的联系;(c)人际和程序正义都增加了具有挑战性的激励声音;(d)人际正义缓解了自我感知的地位与挑战性的激励声音之间的关系,从而当人们对人际正义的认识更高时,地位的影响就不那么明显了。研究结果突显了结构性影响对语音行为的重要性,

更新日期:2021-01-14
down
wechat
bug