While it is recognized that instruction between co-workers is a central component of everyday workplace interaction and learning, this study investigates the ways in which such instructional events are practically initiated in interaction. We analyse recordings of everyday work at a radio station, where journalists prepare and broadcast local news. In our data, a distinction can be made between two interactional contexts from which instructional interactions emerge: searches, where one party is looking for a suitable helper; and established interactions, where the initiation of instruction is prefigured by immediate prior interaction. A further finding is that these two contexts are associated with two different ways of initiating instruction. Direct requests are used in established interactions. In searches, we instead find questions regarding the other person’s procedural knowledge – what we term know-how questions. We finally discuss the ways in which instructional configurations are assembled without reference to institutionally defined instructor/instructed roles.

中文翻译：

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请求和专业知识问题：在工作场所互动中启动指导

虽然已经认识到同事之间的指导是日常工作场所互动和学习的核心组成部分，但本研究调查了此类指导活动在互动中实际启动的方式。我们分析电台日常工作的录音，在那里记者准备和广播当地新闻。在我们的数据中，可以区分出现教学互动的两种互动环境：搜索，其中一方正在寻找合适的帮手；和已建立的互动，其中指令的启动是由直接的先前互动所预示的。进一步的发现是，这两种情境与两种不同的教学启动方式有关。直接请求用于已建立的交互。在搜索中，相反，我们会发现有关其他人的程序知识的问题——我们称之为专业知识问题。我们最后讨论了在不参考制度定义的教师/受教角色的情况下组装教学配置的方式。