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Ensuring continued use of a digital library: a qualitative approach
The Electronic Library ( IF 1.5 ) Pub Date : 2020-06-19 , DOI: 10.1108/el-12-2019-0294
Abdul Rahim Abdul Rahman , Suhana Mohezar

This paper aims to identify the factors affecting continued use of digital libraries in a military context.,Semi-structured interviews with four focus groups consisting of 21 respondents, who are military education instructors and librarians, were carried out. This qualitative approach study adopted content analysis methods that were designed to contrast and make comparisons based on the participants’ responses. The valid responses were analyzed using NVivo 12 Plus.,Using semi-structured interviews, this study presents five dimensions of critical success factors generated from the analysis of the content of the qualitative data. The dimensions highlighted are as follows: perceived quality factors; perceived instrumental support; perceived ease of use; users’ expectation and users’ satisfaction; and net benefits and perceived usefulness.,This study is only focussing on military education instructors and librarians in the vicinity of four regions in Peninsular Malaysia. For practical implications, it provides an understanding of how the organization could sustain the continued use of a military-context digital library (DL).,This study makes a new practical contribution to DL information systems’ successful implementation practices in a military context. This study also serves as a guideline for the organizational stakeholders to have a better understanding of their knowledge and the digitalization environment. The findings of this study provide an understanding of how the organization could sustain the continued use of digital libraries in a military context.,This study fills the void in the literature by investigating the DL use in the context of a military setting.

中文翻译:

确保数字图书馆的持续使用:一种定性方法

本文旨在确定影响在军事环境中继续使用数字图书馆的因素。对四个焦点小组进行了半结构化访谈,该小组由 21 名受访者组成,他们是军事教育指导员和图书馆员。这种定性方法研究采用了旨在根据参与者的反应进行对比和比较的内容分析方法。使用 NVivo 12 Plus 对有效回答进行了分析。本研究使用半结构化访谈,提出了从定性数据内容分析中产生的关键成功因素的五个维度。突出显示的维度如下:感知质量因素;感知到的工具性支持;感知易用性;用户的期望和用户的满意度;以及净收益和感知有用性。,这项研究仅针对马来西亚半岛四个地区附近的军事教育讲师和图书馆员。对于实际意义,它提供了对组织如何维持军事环境数字图书馆 (DL) 的持续使用的理解。本研究为 DL 信息系统在军事环境中的成功实施实践做出了新的实际贡献。这项研究还可以作为组织利益相关者更好地了解他们的知识和数字化环境的指南。本研究的结果提供了对组织如何在军事环境中持续使用数字图书馆的理解。本研究通过调查军事环境中的 DL 使用填补了文献中的空白。
更新日期:2020-06-19
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