When analyzing the causes that lead to digital government success or failure, state of the art research is often divided into two main areas: (1) implementation of these initiatives by government agencies and (2) their adoption by citizens, as some of the most important users. Each of these two perspectives has its own concepts, measurements, and theoretical models. This separation becomes significant when trying to have a comprehensive understanding of digital government success and when facing practical problems since factors affecting both governments and citizens contribute to the success or failure of digital government initiatives. Therefore, this paper proposes a comprehensive digital government success model that attempts to integrate implementation and adoption perspectives. In addition, based on data from the 32 states of Mexico, the paper provides an illustrative example of how the proposed model could be used.

在分析导致数字政府成功或失败的原因时，最先进的研究通常分为两个主要领域：（1）政府机构实施这些举措，以及（2）公民采用这些举措，其中最重要的是重要用户。这两种观点都有其自己的概念，度量和理论模型。当试图全面了解数字政府的成功并面对实际问题时，这种分离就变得很重要，因为影响政府和公民的因素都对数字政府计划的成败做出了贡献。因此，本文提出了一个综合的数字政府成功模型，该模型试图整合实施和采用观点。此外，根据墨西哥32个州的数据，